At Gibson Collective quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any Gibson Collective jewelry item please email contact@gibsoncollective.com. Please reference your name, address, order number and repair issue. On a case by case basis, some repairs can incur a fee, which will be invoiced by email.

Most jewelry repairs can be completed between two days to two weeks, depending on how complex the job is. While you wait, jewelry repair can be completed on simple issues like ring sizing, clasp replacement or basic chain soldering. In all repair job we accept, we will provide a quote and estimated time of completion to the customer and wait for their approval before starting any work.