Frequently asked Questions
Our beaded jewelry is either 14k gold filled or sterling silver. It is nickel free and hypoallergenic; unless specified on a product. Generally our gold products are solid 14k gold and we use only high quality stones for clarity and sparkle.
It happens, sometimes. If you break a bracelet, don’t worry! Just send us back as many beads as you can plus the original elastic and we will restring it for a minimal fee of $10.
We want to make sure that fine jewelry is accessible to everyone. Instead of going through a traditional retailer which hikes up the prices of fine jewelry, we are selling directly to you. Stefani’s BFF prices are already applied to all Gibson products on the site. Take advantage of occasional promotional codes as well for additional savings. You’re welcome.
- Email: [email protected]
- Phone: (917) 686-3070
- Live Chat Hours: M-F 9am-6pm EST
Yes, we love Wholesale accounts- domestic and international! Please email us at [email protected]
We encourage our customers to avoid excessive lotions, perfumes & chemicals. It might cloud or deteriorate the quality and clarity of our beads and semi-precious stones. This usually helps with preserving the life of your jewelry. Use a sterling silver cloth to bring your dull jewelry back to life. It’s that simple.
Our gold and rose gold beaded jewelry is 100% waterproof! Swimming or exercising with your jewelry on will not damage it.
Email us at [email protected] with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible.
Contact our customer service team via [email protected] with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.
Unfortunately we do not honor price adjustments on final sale items or items that were purchased with another promotional discount. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday. To obtain a price adjustment, please send an email to [email protected] within 1 day of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase. Cheers!
We’d love to consider you for our program! If you are interested, please DM us on Instagram at @thegibsoncollective or email us at [email protected]